How to Download and Install the DUO Mobile App on Your Device

The DUO Mobile app is a two-factor authentication (2FA) solution that provides an additional layer of security for your Washington University in St. Louis account. To get started, you'll need to enroll in WashU 2FA and then download and install the DUO Mobile app on your device.

To begin, follow these steps:

Step 1: Enroll in WashU Two-Factor Authentication (2FA)

Visit the WashU 2FA enrollment wizard and follow the prompts. You'll be asked to enter your WUSTL Key credentials and set up your 2FA account.

Step 2: Install the DUO Mobile App on Your Device

Search for DUO Mobile in your app store and download it onto your device. The camera will activate on your device, allowing you to scan a bar code from the computer screen.

Once you've installed the app, follow these prompts:

* Select 'I have Duo Mobile installed' on the computer.

* Choose the make of your device and select 'Continue.'

* Enter your device information, verifying that it's correct by checking the box and selecting 'Continue.'

* Choose your device type and select 'Continue.'

* Under the Information section, select 'Enroll in WashU 2FA.'

After installing the app on your device, return to the WashU 2FA enrollment wizard and follow the prompts.

Step 3: Link Your WashU 2FA Account with DUO Mobile

You can authenticate using a landline phone or pre-generated passcode if you don't have mobile service. However, for the best experience, we recommend using the DUO Mobile app on your smartphone or mobile device to authenticate quickly and easily.

By installing the DUO Mobile app and enrolling in WashU 2FA, you'll be able to access protected resources with an additional layer of security. This includes WUSTL Key-enabled websites while off campus.

For more information about 2FA and DUO Mobile, visit our website or contact the Office of Information Security if you have any questions or concerns.

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